FAQ

Where does the stockroom ship?

We ship to the US, Canada and most International locations. Shipping Supplies are currently only available in the US. All orders with weight over 11 lbs will not be able to ship to Canada or Internationally. 

How much is shipping?

Canada Shipping Rates

Standard Shipping (0.0 lbs - 11.0 lbs) - $10.00 USD (3-15 business days)

US Shipping Rates

Standard Shipping (0.0 lbs - 11.0 lbs) - $8.00 USD (3-15 business days)
Heavy Goods Shipping (11.01+ lbs) - $22.00 USD (3-15 business days) 

International Shipping Rates (outside North America)

Standard Shipping (0.0 lbs - 11.0 lbs) - $25.00 USD 

*From January 16th - 27th, customers will experience longer than usual shipping times.

Do we cover duties?

In most cases the Stockroom does cover duties on orders outside of the US. If you are charged duties upon receipt of your order please contact us at stockroom@shopify.com.

Are there any returns or exchanges?

Yes, you may return or exchange any item within 30 days of purchase. All shipping supplies are final sale. Please read here for more details on how to return/exchange your purchase.

What is the clothing size?

All clothing is unisex.

XXS XS S M L XL
Chest (inches) 29-31 30-32 34-36 38-40 42-44 46-48
Waist (inches) 27-29 28-30 30-32 32-33 33-34 36-38

 

Chest:Measure under arms around the fullest part of the chest. Be sure to keep tape level across back and comfortably loose.

Waist:Measure around natural waist with a measuring tape.

This sizing chart is approximate. For more detailed information please email: stockroom@shopify.com.

What is the dog clothing size?

XS S M L XL
Weight (lbs) 7 8-10 11-25 26-40 41-60
Length (inches) 7 10 12 15.5 17.5
Neck (inches) 7 9.75 9.75 16.75 19