Privacy policy

Shopify Stockroom Privacy Policy


1. Introduction


Welcome to Shopify Stockroom!


This Privacy Policy was written to help you better understand how we collect, use and store your information. Since technology and privacy laws are always changing, we may occasionally update this policy. Please review the site for updates. Your continued use of the site following the posting of changes to this policy will mean you accept those changes.


This policy is a legally binding agreement between you (referred to as “you” or “your”) and Shopify Inc. and its affiliates (referred to as “we”, “our”, “us” or “Shopify”).  By purchasing any of the products or services offered by Shopify (together, the “Services”), you are agreeing to the terms of this Privacy Policy and, as applicable, Terms of Service If we add any new features or tools to our Services, they will also be subject to this policy.


We will keep your Personal Information accurate, complete and up-to-date with the information that you provide to us. If you request access to your Personal Information, we will inform you of the existence, use and disclosure of your Personal Information as allowed by law, and provide you access to that information.


When we use the term “Personal Information” in this policy, it means any information related to an identifiable individual, but does not include the name, title, business address, or telephone number of an employee of an organization.


2. What information do we collect from you and why?


We collect your email address and password when purchasing our Services.

We need this information to provide you with our Services, for example, to confirm your identity and to contact you.

We collect data about the Shopify pages that you visit, how you interact with the website, and how and when you access your account, including information about the device and browser you use, your network connection and your IP address.

We need this information to give you access to and improve our Services

We collect your name, email address, shipping and billing address, payment details, phone number, IP address and device data when you place an order with Shopify.

We need this information to provide you with our Services, including supporting and processing orders, authentication, and processing payments. This information is also used to improve our Services.

We collect your name and email address when you engage with us for email support.

We use this information to service your account, enhance our Services, and answer any questions you may have.

We will also collect and use Personal Information in other cases where you have given us your express permission.


3. When and why do we share Personal Information with third parties?


Shopify works with third parties to help provide you with our Services and we may share Personal Information with them to support these efforts. 

In certain limited circumstances, we may be required by law to share information with third parties. We may also receive Personal Information from our partners and third parties.

Personal information may be shared with third parties to prevent, investigate, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service or any other agreement related to the Services, or as otherwise required by law.

Personal information may also be shared with a company that acquires our business, whether through merger, acquisition, bankruptcy, dissolution, reorganization, or other similar transaction or proceeding. If this happens, we will post a notice via the Services.

Except when required by law, Shopify will never disclose your Personal Information without obtaining your consent.


4. What do we do with your Personal Information when you terminate your relationship with us?


We will continue to store archived copies of your Personal Information for legitimate business purposes and to comply with the law.

We will continue to store anonymous or anonymized information, such as visits, without identifiers, in order to improve our Services.


5. What we don’t do with your Personal Information


We do not and will never share, disclose, sell, rent, or otherwise provide Personal Information to other companies for the marketing of their own products or services.


6. How do we keep your Personal Information secure?


We follow industry standards on information security management to safeguard sensitive information, such as financial information and any other Personal Information entrusted to us. Our information security systems apply to people, processes and information technology systems on a risk management basis.

We perform annual audits to ensure our handling of your credit card information aligns with industry guidelines. We are certified as a PCI DSS Level 1 compliant service provider, which is the highest level of compliance available, and our platform is audited annually by a third-party qualified security assessor.

No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your Personal Information.


7. How do we protect your information across borders?


Shopify may transmit Personal Information outside of your jurisdiction of residence. Shopify remains responsible for Personal Information that is transferred to a third party abroad for processing or to support our efforts. Any Personal Information transferred to a third party for data processing is subject, by law, to a comparable level of protection as that provided by Shopify. A “comparable level of protection” means a level of protection generally equivalent to that provided by Shopify.


8. Access to your personal information


You retain all rights to your Personal Information and can access it anytime. In addition, we take reasonable steps to allow you to correct, amend or delete personal information that is shown to be inaccurate or incomplete.


If you have any questions about your Personal Information or this policy, please contact:


Chief Privacy Officer
(613) 241-2828


Last updated: July 12th, 2016

© Shopify Inc.