Returns & Exchanges

Return and Exchange Policy

 

We accept returns of unwashed, unworn, undamaged or defective merchandise. We will issue a refund for all unused and undamaged products returned within 30 days of purchase. Refunds must be accompanied by the original receipt and will be made in the form of the original payment.

All products must be returned in its original packaging (when possible) and with all accessories to ensure a full credit.

The following goods are not eligible for return:

 

Shipping Supplies

Final Sale

Perishable goods such as food, flowers, newspapers or magazines

Intimate or sanitary items

Health care or personal care items

Gift cards

Downloadable software products

Any Services available through Shopify.com

 

To complete your return, we require a receipt or proof of purchase.

 

Please do not send your purchase back to the manufacturer.

 

There are certain situations where only partial refunds are granted (if applicable):

 

Book with obvious signs of use

CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

 

Refunds (if applicable):

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Shopify may reject the returned product if there is damage to the product and/or product packaging. If a product is deemed unfit for return, Shopify will notify you that the return has been rejected and no refund will be issued. You can choose one of the following options.

The product will be shipped back to you and Shopify will charge you the applicable shipping cost; or

The product will be recycled.

If you do not select one of the above options within 14 days of Shopify informing you that your return has been rejected, the product will be recycled.

 

Late or missing refunds (if applicable):

 

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [stockroom@shopify.com].

 

Sale items (if applicable):

 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable):

 

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at stockroom@shopify.com and send your item to:

Shopify Stockroom Returns
235 Barnum Road
Devens, MA 01434

 

Gifts:

 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping:

 

To return your product, you should mail your product to:
Shopify Stockroom Returns
235 Barnum Road
Devens, MA 01434

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.